Dear visitor..

We live in a world where technology and digital communication are developing at a record pace ,
and information is becoming more and more valuable and vital for both private and government entities. The UAE government in general and Dubai in particular is actively involved in this evolution. Effectively, our national strategy for the next few years includes practical steps to support the decision made by our leaders to develop the UAE to the top global ranks in terms of e-government applications and offerings by providing the best online services that meet the highest international standards and the customers’ various needs.

Subsequently, DNRD upgraded its e-services including the e-dnrd and the e-form applications to allow customers to upload their forms and visa applications and manage their transactions online in line with highly protected and secured protocols that prevent any kind of falsification or piracy.

In addition to that, DNRD cooperates with Dubai’s Executive Office, to offer customers a link to the e-complaints system, which earned a special acknowledgement during the last Dubai Government Excellence Programme 2008. And last, but not the least, General Directorate of Residency and Foreigners Affairs-Dubai provides the ‘Amer’ service, a 24/7 service that gives many communication options such as the toll free number 800-5111, fax number 04-3981177 and the website www.amer.ae whereby customers can ask for information, offer suggestions or lodge complaints.

Since the launch of our new website in September 2007 under the patronage of HH Sheikh Hamdan Bin Rashid Al Maktoum, Deputy Ruler of Dubai and UAE Minister of Finance, DNRD has achieved considerable improvement in meeting the Dubai e-government requirements. Up until the first quarter of 2008, 60% of the services provided by General Directorate of Residency and Foreigners Affairs-Dubai have become electronic and a complete transition is planned for the end of 2010.

We at General Directorate of Residency and Foreigners Affairs-Dubai are strengthening our efforts further to gain our customers satisfaction therefore we are applying even simpler procedures and encouraging employees’ best performance to increase productivity and offer the best services to the public. And we strive to continuously improve our offerings to meet your needs so I invite you to share your thoughts and concerns with us through any of the channels available on this website

I take this opportunity to wish you a pleasant stay in Dubai.

Major general\ Mohammed Ahmed Al Marri
Director of General Directorate of Residency and Foreigners Affairs-Dubai