Contact Us
 
DGRFA-D can be reached from anywhere at any time through one of our various communication channels:
 
Call Center (Amer Service)
 
General Directorate of Residency and Foreigners Affairs-Dubai has launched a toll-free 'AMER service' for public complaints, suggestions and Inquiries. This 24-hour service offers several communication options, such as a toll-free number (voice), fax, e-mail and e-chat.
 
For Amer Chat, the timings will be from 10.00am to 5.00 pm(EST), from Sunday to Thursday
 
Toll free: 8005111
 
Toll Free (Int.): +971 4 313 9999
 
Telephone (International) Fax: +9714 5011111
 
Fax: +9714 5011111
 
E-Mail: amer@dnrd.ae
 
e-Chat:  Click here
 
Locations and Working Time
 
Our Head Office is located at Al Jaffliya area Next to Bur Dubai Police Station – Bur Dubai. View our Location map and a list of all our customer service offices, with working hours.
 
Mail Address:
General Directorate of Residency and Foreigners Affairs-Dubai
P.O BOX: 4333 Dubai
United Arab Emirates

Suggestions (Afkari System)
Submit your suggestions on the Suggestions (Afkari) web page.
 
Complaints:
To make a complaint, please visit eComplain web page.
 
Do you have a Question?
You can send us your question and we'll provide you with answers. Please visit Frequent Asked Questions (FAQ) section for more details.
 
Customers Services Directory Guide
To know more about General Directorate of Residency and Foreigners Affairs-Dubai services, please visit customer services directory Guide web page