Contact Us
 
Dear Customers, you can reach us from anywhere at any time through one of our various communication channels:
 
Call Center (Amer Service)
 
 

General Directorate of Residency and Foreigners Affairs-Dubai has launched a toll free 'AMER service' for public complaints, suggestions and Inquiries. The 24-hour service offers several communication options, such as toll-free number (voice), fax, e-mail and e-chat.
 
For Amer Chat the timings will be from 10.00am to 5.00 pm(EST), from Sunday to Thursday
 
Toll free: 8005111
Toll Free Number

Tel (Int.): +971 4 313 9999
Telephone (International)

Fax: +9714 5011111
Fax

E-Mail: amer@dnrd.ae
Email

e-Chat:  Click here
Chat

 
Locations and Working Time
 
 

 

Our Head Office is located at Al Jaffliya area Next to Bur Dubai Police Station – Bur Dubai. View our Location map or list of all our customer service offices, with working hours.
Mail Address 
 
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If you want to send us any document you can mail it to us on the following mailing address:
General Directorate of Residency and Foreigners Affairs-Dubai
P.O BOX: 4333 Dubai
United Arab Emirates
Fax
  
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You can communicate via Fax: +9714501111
Email
 
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You can communicate with us by sending us an email on amer@dnrd.ae
Suggestions (Afkari System)
 
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For submitting suggestions please visit Suggestions (Afkari) web page.
Complains
 
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For submitting suggestions please visit eComplain web page.
Do you have a Question?
 
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You can send us your question and we'll provide you with answers. Please visit Frequent Asked Questions (FAQ) section for more details.
Customers Services Directory Guide
 
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To know more about General Directorate of Residency and Foreigners Affairs-Dubai services, please visit customer services directory Guide web page