We live in a world where technology and digital communication are developing at a rapid pace.
The UAE government in general and Dubai, in particular, is actively involved in this evolution. Our national strategy for the next few years includes practical steps to support the decision made by our Leaders to raise the UAE to the top global ranks in e-government applications and services that meet the highest international standards and all customers’ needs.
DNRD has upgraded its e-services including the e-DNRD and the e-form applications to allow customers to upload their forms and visa applications. They can manage their transactions online with highly protected and secured protocols that prevent any kind of falsification or piracy.
In addition, DNRD cooperates with the Dubai Executive Office to offer customers a link to the e-complaints system. This initiative earned us a special acknowledgement during the Dubai Government Excellence Programme. We also provide ‘Amer’ - a popular 24/7 service that gives many communication options such as toll free number (800-5111), Fax (04-3981177), online www.amer.ae and via apps.
At GDRFA-D we are constantly strengthening our efforts to deliver customer satisfaction, simplify procedures, encourage employees to give their best performance, increase productivity and offer the public the best possible services.
I invite you to share your thoughts and concerns with us through any of our channels or via the form below...
Major General Mohammed Ahmed Al Marri
Director General, GDRFA Dubai