Contact Us

Customer Information Center (AMER):

The General Directorate of Residency and Foreigners Affairs - Dubai launched the free hotline service "AMER Service" aimed at providing a response to public inquiries 24 hours a day (24/7), and the service offers multiple communication options including free phone, email, electronic conversation to ensure easy receipt of inquiries, comments, complaints, suggestions, communications and dealing with them confidentially.

You can now communicate with us wherever you are through the following communication channels:

Call Center

You can call us on toll free number

International Phone

You can call us from outside U.A.E. on

Postal Address

General Directorate of Residency and Foreigners Affairs - Dubai
P.O. Box : 4333 Dubai.
United Arab Emirates

Headquarter Location

Our Head Office is located at Al Jaffliya next to the Bur Dubai Police Station opposite the Jaffliya Metro station.


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